| Helpdesk: |
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| Head Office: |
- Address
- de Smit Medical Systems Ltd, Bristol Road, Cromhall, South Gloucestershire, GL12 8AX
- Operating hours
- Monday to Friday – 9am-5pm (excluding bank holidays)
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| Service Centre: |
- See head office above
- Please contact the service centre regarding any equipment servicing/repair related queries or telephone troubleshooting
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| Trained Personnel: |
- 7 x sales representatives
- 3 x medical engineers at head office
- All trained to manufacturer standard
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| Turnaround: |
- Warranty repairs
- 72 working hours response/resolver call-out for warranty repairs and service plans
- Non-warranty repairs
- 72 hours subject to authorisation by customer for paid repair
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| Spare Parts: |
- Spare parts for MCube/Datrend products are available direct from de Smit Medical Systems Ltd
- Next working day delivery if order received by 2pm on any given working day (subject to availability)
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