Since taking on the BioCon-700 units a year ago we have seen a considerable decrease in failure of bladder scanners. The units have been far more reliable than other manufacturers products we have used in the past. I would recommend this product to any potential users as an inexpensive, reliable product with excellent service and support.
Locala CIC has over the past twelve months, replaced its aged bladder scanners with the CUBEscan BioCon-700 supplied by de Smit Medical. As a specialist continence team we have been very impressed with the functionality, portability and value for money of our new equipment. We have benefited from excellent after sales service and educational support, which has included both our in-house and external educational programmes.
Having dealt with many suppliers of products for the disabled this is the only company I have dealt with where their concern for the patient was obviously the most important matter. Lyn was understanding, informative and did everything she could to help us solve our problem. This was followed by an immediate delivery the following day and follow-up calls to ensure we were managing the issue OK. Other companies in this field would do well to learn from Lyn and her team. Thank you
I would like to thank de Smit Medical for your help and support in the standardising of bladder scanners in Southern Health, as I am sure you can understand this was a substantial undertaking by the Trust with the purchase of 17 units and counting. From Tender to post purchase support you and your team have been wonderful in providing the information we required and the support and training to our staff. The Trust chose to select BioCon-700 bladder scanners not only for the quality and costing of the product but also for the customer support. The Trust has always found your support first class and 100% patient focused in supporting our trust to deliver high quality clinical care. Your company has a can do attitude and is aware of the challenges facing healthcare professionals today. The Trust has great respect for your trainers, especial Ray, who has really helped support the products and our staff’s competency in their use. Your support has been invaluable and has led to greater benefits being realised.