Servicing and Repairs

Service contracts to suit you

Choose from our range of flexible service contracts for your BioCon bladder scanner, Datrend biomedical test equipment or Simple Up patient safety lift.

UK based

Our head office is based in Cromhall, South Gloucestershire where we carry out servicing and repairs. This means that we can quickly return your equipment and keep downtime to a minimum.

Technicians trained to manufacturer's standard

Receive the highest standard of service and support with our helpful team who are qualified to manufacturer’s standard.

Proactive and responsive support

Communication is key; we keep you up to date on the progress of your equipment, with our team on hand Monday to Friday for telephone support on all of our product ranges.

LOLER 1998 Testing

We service the Simple Up patient safety lift to the Lifting Operations and Lifting Equipment Regulations of 1998.

Helpdesk:
Head Office:
  • Address
    • de Smit Medical Systems Ltd, Bristol Road, Cromhall, South Gloucestershire, GL12 8AX
  • Operating hours
    • Monday to Friday - 9am-5pm (excluding bank holidays)
Service Centre:
  • See head office above
  • Please contact the service centre regarding any equipment servicing/repair related queries or telephone troubleshooting
Trained Personnel:
  • 8 x sales technicians
    • 3 x medical engineers at head office
    • All trained to manufacturer standard
Turnaround:
  • Warranty repairs
    • 72 working hours response/resolver call-out for warranty repairs and service plans
  • Non-warranty repairs
    • 72 hours subject to authorisation by customer for paid repair
Spare Parts:
  • Spare parts for MCube/Datrend products are available direct from de Smit Medical Systems Ltd
  • Next working day delivery if order received by 2pm on any given working day (subject to availability)

‘I would like to commend de Smit Medical on the speedy turnaround time when calibrating and servicing our bladder scanners. We were contacted to arrange servicing in an efficient and timely manner and received the scanners back within 4 days or less which is vitally important for us to maintain a busy service.’

Wendy KeeganClinical Nurse Specialist, Continence (now retired) - Coventry & Warwickshire NHS Trust

The [BioCon-700] units have been far more reliable than other manufacturer's products we have used in the past. I would recommend this product to any potential users as an inexpensive, reliable product with excellent service and support.

Kevin FletcherRetired Clinical Engineering Manager - Weston General Hospital

The technical training received on the BioCon 700 Bladder Scanner was well organised and delivered with just the right amount of theory and practical work. All parts of the device were stripped down and examined, followed by the full calibration procedure. A well made device that should be simple to repair and maintain.

Karl LangfordSection Head, Medical Engineering - University Hospitals of Birmingham

We carry out both of our technical training programmes in servicing departments nationwide.

We also conduct technical training days at our South Gloucestershire Servicing Centre, which can be booked onto by getting in touch.

Agenda: bladder scanner technical training
  1. Introduction – de Smit Medical and delegates
  2. User/demo video
  3. Short discussion on clinical use and common ‘user’ errors
  4. Explanation of probe manufacture and replacement possibilities
  5. Explanation of unit manufacture and disassembly of unit for examination and instruction
  6. Demonstration of calibration
  7. Opportunity for all delegates to re-assemble the unit
  8. Opportunity for all delegates to calibrate the unit
  9. Further questions and close
Agenda: Simple Up technical training
  1. Demo
  2. Safety
  3. Maintenance
  4. Assembly, dis-assembly
  5. LOLER regulations, testing
  6. Warranty, cleaning
  7. Any further questions

    As part of de Smit Medical’s commitment and support for our customers, we offer an electrical and electronic waste disposal service for qualifying equipment. Download the full policy below.

  • WEEE Company Statement