Servicing and Repairs

Service contracts to suit you

Choose from our range of flexible service contracts for your BioCon bladder scanner, Datrend biomedical test equipment or Simple Up patient safety lift.

Technicians trained to manufacturer's standard

Receive the highest standard of service and support with our helpful team who are qualified to manufacturer’s standard.

LOLER 1998 Testing

We service the Simple Up patient safety lift to the Lifting Operations and Lifting Equipment Regulations of 1998.

Bristol based

Our head office is based in Yate, Bristol and that’s where we carry out servicing and repairs. This means that we can quickly return your equipment and keep downtime to a minimum.

Proactive and responsive support

Communication is key; we keep you up to date on the progress of your equipment, with our team on hand Monday to Friday for telephone support on all of our product ranges.

Helpdesk:
Head Office:
  • Address
    • de Smit Medical Systems Ltd, Unit 15 Falcons Gate, Dean Road, Bristol, BS37 5NH, UK
  • Operating hours
    • Monday to Friday - 9am-5pm (excluding bank holidays)
Service Centre:
  • See head office above
  • Please contact the service centre regarding any equipment servicing/repair related queries or telephone troubleshooting
Trained Personnel:
  • 8 x sales technicians
    • 3 x medical engineers at head office
    • All trained to manufacturer standard
Turnaround:
  • Warranty repairs
    • 72 working hours response/resolver call-out for warranty repairs and service plans
  • Non-warranty repairs
    • 72 hours subject to authorisation by customer for paid repair
Spare Parts:
  • Spare parts for MCube/Datrend products are available direct from de Smit Medical Systems Ltd
  • Next working day delivery if order received by 2pm on any given working day (subject to availability)

de Smit Medical has been working alongside Chartered Physiotherapist, Jane Appleyard to create a blog for advice and thoughts on a range of topics relating to the pelvic floor. Return to our blog for more articles and videos.

Jane Appleyard has over 30 years' experience as a Chartered Physiotherapist and specialises in pelvic health. You can read Jane's bio here.

We carry out both of our technical training programmes in servicing departments nationwide.

We also conduct technical training days at our Bristol Servicing Centre, which can be booked onto by getting in touch.

Upcoming dates for the bladder scanner course:

16th April

14th May

Agenda: bladder scanner technical training
  1. Introduction – de Smit Medical and delegates
  2. User/demo video
  3. Short discussion on clinical use and common ‘user’ errors
  4. Explanation of probe manufacture and replacement possibilities
  5. Explanation of unit manufacture and disassembly of unit for examination and instruction
  6. Demonstration of calibration
  7. Opportunity for all delegates to re-assemble the unit
  8. Opportunity for all delegates to calibrate the unit
  9. Further questions and close
Agenda: Simple Up technical training
  1. Demo
  2. Safety
  3. Maintenance
  4. Assembly, dis-assembly
  5. LOLER regulations, testing
  6. Warranty, cleaning
  7. Any further questions

    As part of de Smit Medical’s commitment and support for our customers, we offer an electrical and electronic waste disposal service for qualifying equipment. Download the full policy below.

  • WEEE Company Statement