Support

Service centre opening hours, contact details, collect/return info

  • Product warranty / extended warranties / service plans
  • Technical training
  • Repairs, spare parts, turnaround times etc.

Helpdesk:
Head Office:
  • Address
    • de Smit Medical Systems Ltd, Unit 15 Falcons Gate, Dean Road, Bristol, BS37 5NH, UK
  • Operating hours
    • Monday to Friday - 9am-5pm (excluding bank holidays)
Service Centre:
  • See head office above
  • Please contact the service centre regarding any equipment servicing/repair related queries or telephone troubleshooting
Trained Personnel:
  • 8 x sales technicians
    • 3 x medical engineers at head office
    • All trained to manufacturer standard
Turnaround:
  • Warranty repairs
    • 72 working hours response/resolver call-out for warranty repairs and service plans
  • Non-warranty repairs
    • 72 hours subject to authorisation by customer for paid repair
Spare Parts:
  • Spare parts for MCube/Datrend products are available direct from de Smit Medical Systems Ltd
  • Next working day delivery if order received by 2pm on any given working day (subject to availability)