Servicing and Repairs

Support Information

Helpdesk:
Head Office:
  • Address
    • de Smit Medical Systems Ltd, Unit 15 Falcons Gate, Dean Road, Bristol, BS37 5NH, UK
  • Operating Hours
    • Monday to Friday - 9am-5pm (Excluding bank holidays)
Service Centre:
  • See Head Office above
  • Please contact the Service Centre regarding any equipment servicing/repair related queries or telephone troubleshooting
Trained Personnel:
  • 7 x Sales technicians
  • 3 x Medical engineers at Head Office
    • All trained to manufacturer standard
Turnaround:
  • Warranty Repairs
    • 72 working hours response/resolver call-out for warranty repairs and service plans
  • Non-warranty Repairs
    • 72 hours subject to authorisation by Customer for paid repair
Spare Parts:
  • Spare parts for Mcube/Datrend products are available direct from de Smit Medical Systems Ltd
  • Next working day delivery if order received by 2pm on any given working day (subject to availability)